Once the exam is scheduled and fee is received, you may not change your exam date,
time, or exam site.
Once the exam is scheduled online and you have paid, you may not change your exam
date, time, or exam site.
If you do not appear on the correct date, at the correct time, or at the correct exam site indicated, you automatically forfeit the exam fee. An absence does not count as an exam attempt. An attempt is counted only if you take the exam and receive a grade.
If you register for an exam that you are ineligible to take, you forfeit the fee and must submit another registration and fee.
If you are more than 10 minutes late, by the local time at the test location, you
automatically forfeit the exam fee.
You may not substitute another person for your registration. Children are not allowed in the testing facility.
Exceptions may be granted, but only in the case of a medical emergency, an auto accident, or a family death. For exception consideration, please email documentation to email@example.com, or you may send documentation via fax to 205-348-8505 within 30 days of original test date. Please include the phrase “Attention: Insurance Testing” on your fax cover sheet.