Management Certificate Program for Supervisors

About the Certificate Program

The Management Certificate Program for Supervisors was developed to help individuals within organizations fully embrace their own leadership potential and fine-tune their supervisory technique.  Leaders who are increasingly comfortable with the mechanics of supervision perform at a higher level and garner more support and engagement from their direct reports.  This particular certificate series offers insight into communications, consensus-building and dealing with difficult people issues.

Requirements of the Certificate Program

In order for a certificate to be awarded, you have to complete all four required courses within two (2) years of the first session, complete all work assignments and be present for all the classes.

What You Get from the Program

To accommodate the varying experience levels and diverse backgrounds of participants, program developers work with faculty to feature program topics designed to address the most common area of need as reported by mangers, from understanding and motivating people to ultimately learning how to have the tough conversations leaders must have.  Specifically, participants will be able to exercise the following skill sets:

·         Improve your skills with people by understanding what motivates them, acknowledging and working around differences and providing feedback that is both useful and specific.

·         Manage conflict and create consensus by aligning your team members around the key result areas of your organization, onboarding new associates in a way that is efficient and productive, and addressing sub-standard performance in a way that is respectful and effective.

·         Build the credibility and effectiveness of your area of supervision by establishing goals and objectives, focusing on associate engagement and creating an environment that rewards high performers.

Required Courses

Each course is three (3) days.

·         Negotiating, Mediating & Building Consensus

·         Understanding, Motivating & Communicating with People

·         Dealing Successfully with Tough “People” Issues

·         Developing Critical Management Skills

Negotiating, Mediating & Building Consensus

A. Negotiating Successfully

• Understanding negotiation as a win/win technique

• Recognizing and eliminating roadblocks and resolving issues

• Planning negotiations, pre-negotiation, strategies, and techniques

• Identifying your negotiation style and learning how to use it effectively

• Using negotiation skills to influence others, obtain support and make changes

B. Consensus Building: A Center of Collaboration

• Understanding the basic principles of reaching consensus

• Building consensus through collaboration

• Making decisions and solving problems

• Handling problem situations

C. Mediation: Tools for Your Toolbox

• Identifying stages of work group development

• Recognizing the costs of unresolved conflict

• Strengthening your conflict resolution skills

• Listening and translating to resolve immediate problems

• Laying the groundwork for healthy interactions in the future

Understanding, Motivating & Communicating With People

A. Communicating and Listening Well

• Removing barriers to effective interpersonal communications

• Managing formal and informal communications networks

• Understanding body language

• Developing an awareness of what needs to be done to listen more productively

• Acquiring knowledge about how to listen well

B. Understanding People

• Learning the essentials of human relations

• Assessing yourself and your interpersonal style

• Identifying what you should know about supervisors, peers, and subordinates

C. Motivating Employees for Increased Productivity

• Explain why different generations in the workplace either collide or collaborate

• Determine motivation factors according to personality

• Get feedback that can be used in your workplace to help your employees

• Discuss office gossip and who is not carrying their workload

D. Understanding Leadership

• Developing the management perspective

• Developing and adapting your leadership style

• Implementing your new leadership skills on the job

Dealing Successfully With Tough “People” Issues

A. Selecting, Orienting, and Training New Employees

• Interviewing skills

• Getting new employees started on the right foot

• Creating employee rapport, establishing expectations, and meeting subordinate needs

• Designing orientation plans for new workers

• Providing excellent instruction on the job: methods, tips, practice, and feedback

B. Developing an Enlightened Approach to Corrective Actions

• Communicating reprimands and praise to produce the right results

• Moving from disciplinary action to corrective action

• Balancing rules, regulations, and on‑going controls with work climate

C. Coaching for Performance Improvement

• Exchanging expectations with employees

• Counseling and giving feedback

• Communicating without humiliating

• Using employee evaluations to improve performance

Developing Critical Management Skills

A. Building Successful Work Teams

• Recognize the value of having different personalities on the team

• Recognize key differences in personalities and how they work well together

• Learn why we need different types of people to capitalize upon our strengths

B. Planning, Organizing, and Delegating

• Setting goals and objectives

• Organizing resources to implement plans

• Giving job instructions, orders or directions effectively

• Empowering through delegation

C. Creative Problem Solving

• Identify, recognize, determine and pinpoint the problem

• Brainstorming ‑ matching different solutions to the problem

• Solutions ‑ selecting the single best alternative

• Gaining acceptance ‑ getting a consensus from everyone who must live with the selected solution

D. Effectively Managing Change

• Why is change an important issue?

• Understanding the change-management process

• Proactive approaches to change obstacles

• Establishing specific approaches for successful change

Criteria for Completion of Management Certificate Program for Supervisors:

1. Attend all 12 days of required classes (72 hours) within a 2-year period.

2. Complete all work as assigned.

3. Be present for all class activities.

All sessions of the Management Certificate Program for Supervisors are part of The University of Alabama’s Micro MBA Certificate Program. For more information regarding acquiring this certificate, contact the program manager Judy Hand at 205-348-0073.