The business of higher education today is just that - a business. Today’s management imperative focuses more on the bottom line and on improving competitive position by better meeting the needs of all customers—from the students and their parents to the faculty, staff, and donors, as well.
The business of education also has a greater accountability today. This means that implementing quality improvement across the board is more important today than ever before. It is important from both the business and academic sides.
A quality improvement program can improve all areas of higher education. Six Sigma is a transformative approach to tackle these challenges. By realizing that all work is process, managers in higher education and other transactional fields have begun understanding that Six Sigma process improvement methods may be applied to all departments and processes....admissions, registration, requisitions and purchase orders, information technology, grants administration, accreditation, repair and maintenance, and more.
The faculty of the University of Alabama Six Sigma program have unique experience in the industry in the implementation of Six Sigma methodologies in the higher education arena.
The University of Alabama College of Continuing Studies began implementing a Six Sigma management culture and process improvement strategy in 2006, beginning with Six Sigma Champions Training for the leadership team and following with Six Sigma Belt training for College staff. Since that time, 25+ staff members have been trained to lead Six Sigma projects, and many more have participated in the process improvement teams for those projects.
The UA College of Continuing Studies now has over 20 Six Sigma Green Belts and 4 Six Sigma Black Belts who lead process improvement projects using the Six Sigma methodology.
The projects have resulted in improved processes that have saved staff time, streamlined processes, and, above all, made us more responsive to the needs of our customers.
Begin your journey on the Six Sigma road to process improvement today! Call or email Donna Keene at
205-348-6513, firstname.lastname@example.org for more information or register for upcoming Six Sigma classes.
The University of Alabama Six Sigma classes can also be conducted at your site and tailor made for your organization.