skip to main content

Management Skills for Warehouse Supervisors

An Elective Session of the Supply Chain and Logistics Management Certificate Program

Next Scheduled Sessions:    

November 18 - 19, 2015

About This Program
Your effectiveness as a warehouse supervisor has a significant impact on the success of your organization. Today’s competitive and difficult economic environment means that a commitment to excellence must be present not only in your own work but also in the performance of the employees in your charge.
Your real key to success lies in how well you manage the warehouse employees under your supervision. Yet, if your days go according to the norm for most warehouse supervisors, you probably spend most of your time dealing with problems on the warehouse floor and only a small portion of your time actually supervising your employees. As a warehouse supervisor, you need specific information about how best to control your three basic resources – labor, equipment, and space. You need to know how to manage your information processes regarding materials handling, inventory, and storage in addition to knowing how to recognize and solve your unique warehouse problems.
You’ll find practical approaches to these challenges as well as useful answers to your questions in this highly-effective seminar. Learn how to schedule work, how to make your workers want to work, how to delegate effectively, and even how to capture the attention and respect you need from upper management.

Who Should Attend
This seminar is designed for both newly appointed and experienced supervisors and managers of warehouse and distribution centers as well as for plant, inventory, and materials managers, physical distribution and other management personnel including shipping and store supervisors.


1. Identify must-have information that you need at all times concerning materials handling, inventory and storage.
2. Effectively motivate your employees to be more productive.
3. Use proven techniques for saving time in warehouse operations – and the in's and out's of implementing them.
4. Make informed decisions regarding your three basic resources – labor, equipment and space.
5. Use tested methods for measuring productivity and performance in warehouse operations.
6. Handle complaints in a positive manner.
7. Apply leadership techniques successfully in a warehouse setting.
8. Implement sure-to-succeed methods for minimizing costs while maximizing space.
9. Evaluate your own effectiveness.
10. Identify the primary areas of your responsibilities that you must keep in mind.
11. Use the 10 commandments of warehouse efficiency.
12. Hone your negotiating skills so that you can emerge with “win/win’ situations instead of “win/lose” battles.
13. Operationalize easy-to-implement changes to improve lines of communication with your boss, peers, and employees.
14. Diagnose the 9 most common symptoms of warehouse problems—and how to treat them.
15. Present your ideas to management – so they will be accepted favorably.
16. Take control of warehouse operations – immediately.
17. Evaluate how you fit into the overall picture of your company, and ways to upgrade your image.
18. Develop the necessary components of a successful disciplinary policy.
19. And much, much more.

The Program Outline

1. The Roles of the Warehouse Supervisor as a Manager, Leader, and Motivator
Focusing in on and achieving your primary managerial goals. Pragmatic methods for taking stock of what needs to be done and getting it all accomplished. Specific techniques for handling complaints and dealing with difficult employees. Discovering a six-step process for understanding what motivates your employees. Management and leadership techniques and how they can be utilized in a warehouse environment. Negotiating techniques for success.
2. The Role of the Warehouse Supervisor as Communicator
Specific ways to improve your communication skills at all fronts – with your boss, colleagues and employees. The significance of non-verbal communication. Transforming the traditional informal communication channel (the "grapevine") into a positive communication source. Discover the process of effectively coordinating your work – both within the warehouse and within the company as a whole.
3. Managing and Prioritizing: Keys to Successful Warehouse Operations
A practical, goal-oriented technique for obtaining control of warehouse operations – the ABC analysis. How to recognize and
deal with time-wasters in warehouse operations. How to motivate your employees to be more productive. Assignment of tasks –
how to decide what to assign to whom and when. Specific ways to evaluate your own productivity. Easy-to-implement ways to encourage participative management.
4. Evaluating Productivity and Performance in the Warehouse
Critical reasons to measure productivity and performance. How to get the information you really need. The integral components of a successful evaluation procedure.
5. Successfully Operating Your Warehouse
The must-have information you need readily accessible concerning materials handling, inventory and storage methods. The four primary functions of your job. Tried and true techniques for maximizing space while minimizing cost. Proven methods for improving labor, equipment, and space utilization.
6. Cultivating Support for Yourself and Your Ideas
How you can "sell" your ideas to your boss. How to put together effective recommendations via the 5-step problem solving plan. A sound strategy for improving your image within your company and to establish yourself as "promotable."
7. Special Bonus for Recently Promoted Warehouse Supervisors
A self-examination exercise designed to help you be successful in your new position. The three components of a successful move to supervisor. How to conquer resistance and gain the approval of former peers.