Management Certificate Program for Supervisors

 The Management Certificate Program for Supervisors was developed to help individuals within organizations fully embrace their own leadership potential and fine-tune their supervisory technique. Leaders who are increasingly comfortable with the mechanics of supervision perform at a higher level and garner more support and engagement from their direct reports. This particular certificate series offers insight into communications, consensus-building, and dealing with difficult people issues.

Who should attend:

New managers, executives, directors, department heads, small business owners, supervisors and administrators.

What will you learn:

  • The relationship between effective performance, rewards and job satisfaction
  • How to remove barriers to effective interpersonal communications and listen more productively
  • To assess their own interpersonal style and its effectiveness
  • How to get a new employee started on the right foot
  • An enlightened approach to corrective action
  • To deal rationally with conflict
  • The mechanics of work groups
  • How to delegate effectively
  • Creative problem-solving techniques
  • To effectively manage “change”
  • To understand body language
  • The essentials of human relations
  • The techniques for working with people used by peers from other organizations
  • To communicate reprimands and praise to produce the right results
  • To assess your conflict management style
  • To diffuse difficult situations
  • To exchange expectations with employees
  • How and why to get employees involved
  • To set job objectives, organization resources and implement plans
  • To create a climate for motivated job performance and much, much more!!!