Q: How soon after I enroll can I start the online course?
A: You may log in three days after you receive your email confirmation.
Q: What exactly do I receive when I enroll online?
A: After you enroll, you will receive an email containing your username and password. If your course materials consist of a printed book, this will be mailed within seven days of enrollment.
Q: How many times can I take a test?
A: You are allowed an unlimited number of test attempts, but you will move on to the next section after completing an 80 or higher on the tests.
Q: What if I have problems logging in after I pay for the course and receive my username and password?
A: Please email support@uaonline.zohodesk.com or call 205-348-6270.
Q: Is there a time limit on the course?
A: Your course will be active for six months.
Q: How will I receive my Certificate of Completion when I have completed the course requirements?
A: Once you have successfully completed the final exam, email insurance@ua.edu and you will be sent your Certificate of Completion.
Q: If I have additional questions, who can I contact?
A: Please see the Contact Us website for more information.
Q: I just finished the course, now how do I get my license?
A: To sign up for the State of Alabama licensing exam, please register through the Alabama Insurance Exam Website.