Q:  May I register for two tests at the same time?
A:  No, you may only register for one exam per time, but you may register for an 8:30 a.m. exam and a 1 p.m. exam on the same day.

Q:  My exam results are not showing up on the Alabama Department of Insurance’s website.  What do I do?
A:  Exam results may take up to 3 business days to appear on the website.  If, after that time, your exam has still not appeared, please email your name and exam date to insurance@ua.edu and you will be contacted.

Q:  I moved, and now my address on my driver’s license does not match my current location; will that matter?
A:  No, we only verify the name.

Q:  My driver’s license was issued in Mississippi.  Does that matter?
A:  No, just as long as the name matches your certificate of completion and your driver’s license has not expired.

Q:  I recently got married and my name on my certificate of completion does not match my name on my driver’s license, does that matter?
A:  In this case, please bring your marriage license with you to the testing site in order to verify your legal identity.

Q:  I registered for the test, but now I’m not ready for it, may I reschedule?
A:  No, the exam fee is nonrefundable and nontransferable.  You will need to go back online, reregister and pay again.

Q: I haven’t finished my prelicensing course, but may I go ahead and register to take the test?
A: No, you must complete your prelicensing before you register for the State Exam.

Q:  If I was registered and missed the test, does it count against me?
A:  No, it is recorded as an absence and those do not count as an attempt.

Q:  Is the exam available in the Spanish language?
A:  No, not at this time.

Q:  I took the exam two times prior and did not pass.  I went ahead and reregistered and forgot I had a waiting period, may I reschedule it to after my waiting period has finished?
A:  No, the exam cannot be rescheduled and it cannot be refunded.  You will need to go back online and reregister for a date after your waiting period and pay again.

Q:  I’m taking an Adjuster exam, do you have a study guide for it?
A:  No, we currently only have Producer study guides.

Q:  If I have a course certification for Life and Health, do I have to take the Life and Health exam together or may I take the exams separately?
A:  No, you do not have to take them together.  You have the option of taking each exam separately.

Q:  What does the exam cost?
A:  Individual Producer exams are $50, Combined Producer exams are $75, Adjuster exams are $75, and Title exams are $75.