Q: May I register for two tests at the same time?
A: No, you may only register for one exam per time, but you may register for an 8:30 a.m. exam and a 1 p.m. exam on the same day.
Q: My exam results are not showing up on the Alabama Department of Insurance’s website. What do I do?
A: Exam results may take up to 3 business days to appear on the website. If, after that time, your exam has still not appeared, please email your name and exam date to email@example.com and you will be contacted.
Q: I moved, and now my address on my driver’s license does not match my current location; will that matter?
A: No, we only verify the name.
Q: My driver’s license was issued in Mississippi. Does that matter?
A: No, just as long as the name matches your certificate of completion and your driver’s license has not expired.
Q: I recently got married and my name on my certificate of completion does not match my name on my driver’s license, does that matter?
A: In this case, please bring your marriage license with you to the testing site in order to verify your legal identity.
Q: I registered for the test, but now I’m not ready for it, may I reschedule?
A: No, the exam fee is nonrefundable and nontransferable. You will need to go back online, reregister and pay again.
Q: I haven’t finished my prelicensing course, but may I go ahead and register to take the test?
A: No, you must complete your prelicensing before you register for the State Exam.
Q: If I was registered and missed the test, does it count against me?
A: No, it is recorded as an absence and those do not count as an attempt.
Q: Is the exam available in the Spanish language?
A: No, not at this time.
Q: I took the exam two times prior and did not pass. I went ahead and reregistered and forgot I had a waiting period, may I reschedule it to after my waiting period has finished?
A: No, the exam cannot be rescheduled and it cannot be refunded. You will need to go back online and reregister for a date after your waiting period and pay again.
Q: I’m taking an Adjuster exam, do you have a study guide for it?
A: No, we currently only have Producer study guides.
Q: If I have a course certification for Life and Health, do I have to take the Life and Health exam together or may I take the exams separately?
A: No, you do not have to take them together. You have the option of taking each exam separately.
Q: What does the exam cost?
A: Individual Producer exams are $50, Combined Producer exams are $75, Adjuster exams are $75, and Title exams are $75.